Work Experience
Work Experience
Embedded Files
MFS Africa connects mobile money systems to each other and to money transfer organizations, banks and other financial institutions, enabling money remittances TO and FROM mobile money accounts.
MFS Africa connects mobile money systems to each other and to money transfer organizations, banks and other financial institutions, enabling money remittances TO and FROM mobile money accounts.
As a Partner Support Analyst, my main duties are:
- Responding to calls and tickets logged through the MFS Africa ticketing system
- Consulting system logs to investigate issues described in tickets
- Liaising between Partner Support Agents, Team Leader, and Partner Support Manager to resolve issues and provide excellent service to partners
- Documenting issue resolution to contribute to department reference and training materials
eProcess S.A is the main IT Service Provider of the Ecobank Group. The company provides IT Services to all the affiliates in 33 countries across the continent and enable them to serve the consumers better.
eProcess S.A is the main IT Service Provider of the Ecobank Group. The company provides IT Services to all the affiliates in 33 countries across the continent and enable them to serve the consumers better.
As a Service Desk Analyst in the IT Service Management Department of eProcess my main duties were:
- Ticket Life Cycle Management (Prioritization, Categorization, Classification , Assignment, Follow up, Resolution) using SysAid
- Ad-Hoc Departmental Report using Excel
- High Priority Incident Management under the Guidance of the Incident Manager
The Ministry of Information (MOI) is the principal organ responsible for the dissemination of Government’s development communication. As part of its core mandate, the Ministry ensures that feed-back information in respect of reaction to Government policies and actions, is brought to the attention of Government for quick response to help ameliorate and solve problems facing the citizenry
The Ministry of Information (MOI) is the principal organ responsible for the dissemination of Government’s development communication. As part of its core mandate, the Ministry ensures that feed-back information in respect of reaction to Government policies and actions, is brought to the attention of Government for quick response to help ameliorate and solve problems facing the citizenry
As a National Service Personnel under the Policy Planning Monitoring and Evaluation Department, my mains duties were:
- Monitoring and Evaluation of activities and programs
- Representation of the Ministry at conferences and report writing
e-Learning Courses
e-Learning Courses
IT SERVICE MANAGEMENT / IT SUPPORT
IT SERVICE MANAGEMENT / IT SUPPORT
Putting ITIL 4 in Practice
Putting ITIL 4 in Practice
Course Completed
Lean Foundations
Lean Foundations
Course Completed
DevOps Foundations
DevOps Foundations
Course Completed
Office 365 Support
Office 365 Support
Course Completed
COMPUTER NETWORKING / CYBERSECURITY / CLOUD COMPUTING
COMPUTER NETWORKING / CYBERSECURITY / CLOUD COMPUTING
CCNA Prep Course
CCNA Prep Course
Course Completed
Network Security
Network Security
Course Compled
GCP Business Professional
GCP Business Professional
Accreditation Obtained
COMPUTER PROGRAMING & NEW TECHNOLOGIES
COMPUTER PROGRAMING & NEW TECHNOLOGIES
Python for Students
Python for Students
Course Completed
Internet of Things with AWS
Internet of Things with AWS
Course Completed
OTHERS
OTHERS
Data Analytics
Data Analytics
Course Completed
Basics of Digital Marketing
Basics of Digital Marketing
Certification Obtained
Google Analytics
Google Analytics
Certification Obtained
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